Analysys Mason Seeks ‘Emergency Control Room Manager of the Year’

Analysys Mason Seeks ‘Emergency Control Room Manager of the Year’

LONDON, UK – Analysys Mason Group, global advisors on telecoms, digital media and ICT solutions, and the Call Centre Management Association (CCMA) are searching for the UK’s Emergency Control Room Manager of the Year.

Analysys Mason and its subsidiaries, Mason Communications and Catalyst IT Partners, are delighted to be associated with the CCMA Awards, having worked extensively in the call centre management sector, and delivered ICT solutions to contact centres across the UK .

The industry accolade, sponsored by Analysys Mason, is new to the CCMA Call Centre Manager of the Year Awards, now in their thirteenth year. The CCMA Awards aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. Nominations must be in by the 21 March 2008.

The 2008 CCMA Awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK. Judging will be carried out by a team of impartial industry experts for each of the four categories including:

- Call Centre Manager of the Year
- Team Manager of the Year
- Emergency Control Room Manager of the Year
- Learning Champion

“The CCMA Awards generate an incredible amount of attention and take pride of place in the industry’s calendar. Analysys Mason is of course delighted to be invited to sponsor a category and we recognise that these awards are highly respected not only within the industry but beyond. The awards present an ideal opportunity to promote success to the industry, to customers and to stakeholders. Being short-listed for an award is recognition of the outstanding contribution made by employees to the success of a pivotal element in the operations of the organisation, and excellent reason for celebration,” says Steve Connolly, Principal Consultant at Analysys Mason.

Ann-Marie Stagg, Chair of the Call Centre Management Association further commented, “The CCMA is delighted to be working with Analysys Mason to launch this exciting new award category to Emergency Control rooms across the United Kingdom. The awards recognise the incredibly hard work that has been put into call centres in the public sector over recent years and it is a great opportunity for some excellent emergency operations to gain the industry recognition that they deserve.”

Analysys Mason has extensive experience in customer management and helping organisations to optimise investment in direct channels to market, contact centres, e-channels and the Internet. Analysys Mason helps clients maximise every contact with their customers, improving their customers' end-to-end experience and ensuring they have the right operating model to support their growth plans.

The awards will be presented in Manchester on 23 April 2008. To find out more or to obtain an entry form visit the CCMA website email or call on +44 (0)1477 500826. Nominations must be in by the 21 March 2008.

Press enquiries are welcome and should be directed to Gina Ghensi or telephone +44 (0)1223 460600. Visit Catalyst IT Partners website for more information