Infinity CCS has launched a ‘contact centre in a box’: 15-seat contact centre software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call recording and quality monitoring.

“Although Infinity has been established for a decade, serving some of the most demanding contact centre environments in Europe,” said Founder and Managing Director, Carl Adkins, Infinity CCS, “we are still perceived as a high-end solution for outsourcers. This ‘Contact Centre in a Box’ offer will make those industry ‘crown jewels’ available for all contact centres, regardless of budget pressures.”

The software, which is highly modular, was developed to meet the specific needs of contact centres, outsourcers and homeshorers, and takes the complexity out of contact centre software. It delivers elegant, simple to use screens integrated to any number of databases and information sources to help contact centre agents become more effective and to help the people running them to act on appropriate, up to date information.