Research says mobile is benefiting businesses
Mobile phones boosted UK worker productivity by nearly £9bn in 2004, research claims.
The research, undertaken by the Centre for Economic and Business Research (CEBR) on behalf of O2, says UK workers can now work for 20 minutes less per day without reducing productivity because of mobile access.
Forrester mobile telecoms analyst Jenny Lau says the profit-making potential of mobile technology does not end with individual employee productivity.
'Mobility creates an ecosystem for a business, it allows the enterprise to connect with their suppliers, partners, employees, consumers and better monitor the assets of the firm,' she said.
'When you look at it from that perspective mobile's effects for companies actually multiply.'
The report says 27 per cent of the UK work force are now mobile, with 69 per cent considering portable devices to be vital to the way they do their jobs.
Mobile workers like field service engineers or delivery drivers get three key benefits from their phones, Lau says.
'Through their mobiles they get things like scheduling systems, which make them more efficient in the way they find routes to customers and avoid wasted visits. They also help increase customer satisfaction by avoiding unnecessary visits,' she said.
Mobile phones boosted UK worker productivity by nearly £9bn in 2004, research claims.
The research, undertaken by the Centre for Economic and Business Research (CEBR) on behalf of O2, says UK workers can now work for 20 minutes less per day without reducing productivity because of mobile access.
Forrester mobile telecoms analyst Jenny Lau says the profit-making potential of mobile technology does not end with individual employee productivity.
'Mobility creates an ecosystem for a business, it allows the enterprise to connect with their suppliers, partners, employees, consumers and better monitor the assets of the firm,' she said.
'When you look at it from that perspective mobile's effects for companies actually multiply.'
The report says 27 per cent of the UK work force are now mobile, with 69 per cent considering portable devices to be vital to the way they do their jobs.
Mobile workers like field service engineers or delivery drivers get three key benefits from their phones, Lau says.
'Through their mobiles they get things like scheduling systems, which make them more efficient in the way they find routes to customers and avoid wasted visits. They also help increase customer satisfaction by avoiding unnecessary visits,' she said.
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