Services disrupted for up to two weeks

Thousands of email users are unable to send or collect messages this morning after a catastrophic server application crash at webmail host GMX.

Customers have been unable to access services for days. The company's online forum is filled with posts complaining about lack of access and the company's failure to communicate the problem to customers.

A company representative confirmed that the problem could take up to two weeks to resolve. The company's advertisements promise "over 99 per cent guaranteed availability". No details have been made on whether the company plans to compensate customers for the outage.