Chesterfield Borough Council installs field service system to make repairs more efficient

Chesterfield Borough Council is using a field service management system to increase the productivity of its engineers.

The council's building services department has a stock of 10,000 homes which it services with 200 employees and 120 vehicles, and claims to have saved £600,000 over the past two years.

The system allows managers to gather real time information from engineers in the field, and has stopped engineers wasting time by coming back to the depot to receive details of jobs they need to complete.

Chesterfield Housing Services' electrical and IT manager, Mark Tune, says since it has been able to deploying the system, it has been able to have the same number of people do more jobs within the same budget.

'We’ve seen a 13 per cent increase per working day per engineer and our customer satisfaction levels are at an all time high of 91 per cent as citizens are able to request increasingly narrow appointment windows,' he said.

'As a result of the productivity gains through Pervasic’s mobilisation, the responsive completions of jobs are at 96 per cent.'